Education and Administration Officer – 25-30 hours pw (negotiable)

Location Knockrow (near Byron Bay Far North NSW)

The Macadamia Castle established in 1975 is designated as a State Significant Tourist Attraction with over 200,000 visitors per year. It is an important part of the local community and a favourite destination for parents, school and other groups as well as those holidaying in our idyllic area. We have many exciting features such as:

• Nocturnal House
• Kangaroo walk
• Koalas
• Free flight bird show
• Frog Conservation Pod

Currently we focus on local species and farmyard animals.Our overall objective is conservation, education and entertainment.

This is a dual role that will include a balance of practical, hands on conservation education as well as behind the scenes preparation and administration support duties. We are searching for an individual who is passionate about wildlife conservation and knowledgeable about Australian biodiversity. 

Responsibilities of the Education and Administration officer include

• Provide face to face educational activities, information and tailored packages to groups of children and/or adults at Macadamia Castle
• Organise pre and post visit information packs and information to be sent to education groups.
• Ensure a professional presentation that ensures participants have a positive impression of Macadamia Castle
• Collect feedback from education groups, enter into database, and follow up as required.
• Research, and create new programs as required and ensure that existing programs are up to date with the NSW Science Curriculum
• Ensure our DPI certificates are up to date and on display
• Complete DPI annual returns and lodge
• Regular safety inspection and follow up
• Purchase of occasional Park consumables such as hand washes, lorikeet food etc
• Monitor rotation of Farmyard Animals
• Managing school work experience students and paperwork
• Establishing a skills record for staff and ensuring staff are up-skilled
• Facilities management supervision
• Weekly management report

This position is to cover 1 year maternity leave with the possibility of continued employment following this. 

The selection criteria we would like addressed in your application are:

At least 5 years’ experience in conservation education as well as administration experience.

Able to design an enclosure to DPI standards and supervise construction.

Minimum  Cert III in Captive animals or a Bachelor Degree in Wildlife Biology or Zoology or equivalent. Relevant qualification in teaching. 

High level of computer competency including 

• Office 365
• Google Docs
• Dropbox
• Databases (we use FileMaker Pro but experience in any database OK)
• Remote Access
• Filemaker

Applications please with cover letter, CV and at least one page addressing the selection criteria to parkmanager@macadamiacastle.com.au [link removed]

Applications close Monday 26th October. 

Two-week handover period beginning mid- November. Position begins December 2020. 

For enquiries please text Tony on 0413 123 000 and he will call you back

THE ROLE:

As a newly renovated Australia’s favourite family resort, we are experiencing a high volume of enquiries and are on the lookout for a part time Customer Service & Administration Officer. Our team thrive on providing an exceptional customer service and helping our guests book their dream holiday. Working in a dynamic team environment, we are seeking candidates who are passionate about customer service, and experienced in a similar, fast paced role. This role will involve administrative tasks to ensure accuracy of bookings, working in tandem with our Reservations Sales Agents to provide a seamless experience to our customers.

The successful applicant will possess the ability to perform the following tasks to the highest standards:

• Proven ability to build rapport and deliver quality customer service during booking confirmations, changes & cancellations
• Enjoy working with a variety of customers and markets
• Excellent time management and organisational skills
• Maintain professionalism and accuracy with information during reservation process
• Confident working autonomously and have great communication skills
• Complete administrative tasks with a high level of efficiency and accuracy
• Provide administrative support to the busy Reservations Sales Team

SKILLS AND EXPERIENCE:

• Passionate about delivering exceptional customer service to all guests
• Proficient computer skills
• Experience working with PMS systems – GCH (CMS Hospitality) (desirable)
• Possess effective communication skills; written and verbal
• Confidence and ability to build rapport quickly over the phone to assist in rectifying guest issues and concerns
• Availability to work weekends, mornings/nights, and public holidays

CULTURE & BENEFITS:

At Paradise Resort, we believe our employees are an essential element in the successful delivery of an incredibly fun, energetic & memorable experience for our guests and their families which will be talked about for years to come. We aim to empower and support our employees through career enhancing opportunities and excellent working conditions. We reward, retain and develop those who possess the right attitude and wish to succeed as professionals at all levels. As a successful candidate you can expect to receive:

• Opportunity to be a part of Australia’s Favourite Family Resort and to grow with the company
• Discounts on accommodation and food and beverage outlets
• Career development opportunities

APPLY NOW:

For further information regarding the property, please visit the website below:

www.paradiseresort.com.au

Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria. 

Note: If you meet our skills requirements, you will be contacted!

About RSL LifeCare

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT.  Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians. We pride ourselves on providing the best quality nursing and personal care possible.

The Opportunity

An exciting opportunity has become available for a casual Administrator to join our team in Tweed. The main focus of this role will be managing the day to day admin functions of the business. You will develop and coordinate the rosters for a team of support staff, ensuring that shifts are filled in a timely and cost-effective manner. You will provide a broad range of general administration support including but not limited to making appointments, reception, high volume in bound calls, diary management, contractor management, petty cash, filing, scanning, drafting documents and correspondence and reimbursement of expenses. You will also manage a busy email in-box. You will be the first point of contact and key liaison person between Clients, Managers and Staff

Essential Selection Criteria:

• Experience as an Administration Officer in Aged Care or a similar Health related organisation.
• Experience with rostering / scheduling of home care staff including replacing staff for unplanned leave
• Highly organised and ability to manage time effectively
• Managing a Reception area including high volume calls 
• Above average computer literacy  
• Excellent English written and verbal skills
• Demonstrate and appreciation and acceptance of different backgrounds and beliefs
• Ability to communicate effectively with clients, relatives and all members of the care team

We offer:

• A supportive environment committed to providing excellent care and services to our residents and clients
• Salary packaging opportunities as a not for profit organisation
• The opportunity to join an organisation that strives to make a genuine positive difference for our clients and residents, our people and our community
• Training and development, and career progression

As part of the application process you will be required to undergo a National Criminal History Check and must hold valid Australian work rights/ visa.

Please note, due to the volume of applications only shortlisted candidates will be contacted.

• Fixed Term Full Time Opportunity – 6 months
• Great location based at Elanora!
• $27.65 - $28.24 per hour + 9.5% Super + Not for Profit Salary Packaging

We’re seeking an experienced Scheduling Administrator to join our Resource Management team in Elanora!

To allow us to provide the best service possible, our care employees carry mobility devices that support rapid management of information and linkage to GPS tracking to support best route optimisation. As a Scheduling Administrator you will be responsible for:

• Coordinating the scheduling for our Personal Carers and community nursing staff
• Managing schedule tasks sent electronically or phoned in by staff within our Client Management System (Procura CMS)
• Reallocating work allocations to guide prioritised visits and meet planned visit times
• Communicating updates to clients regarding appointment details including employee’s names, time of service and changes to schedules
• Managing base rosters within our Payroll system (Kronos) as well as ongoing, long and short term rosters
• Coordinating, managing and resolving enquiries, including escalation of issues
• Receiving and responding to client feedback, inquiries and complaints

What you’ll need:

• Previous experience in a service coordination, scheduling or rostering role
• Experience in office administration, including advanced computer skills
• Experience in Procura CMS and Kronos would be advantageous

Supporting you to support others.

We’ve been caring for Queenslander’s for over 65 years. Whether we’re on the road, in people’s homes or in our centres, everything our dedicated team of more than 8,000 people do is built on enabling independence, choice and freedom. We’re proudly not-for-profit and offer you: 

• Access to salary packaging & meal and entertainment benefits
• Flexible work arrangements to support work-life balance
• Employee assistance, health & wellness programs
• Values-based culture & rewards and recognition
• Ongoing learning & development

Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.

Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.

Due to the current COVID-19 pandemic and the government aged care directions regarding the requirement for an employee in a residential aged care facility to have a current influenza vaccination, many of the independent living units and other services we are engaged to support require the employee to be vaccinated against influenza. As such, it is preferred that the successful candidate has a current influenza vaccination.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

• Monday - Friday
• 7am - 3:30pm
• Labour Hire role with the potential to go Permanent for the right candidate

About Our Client

Our Client focuses on providing its clientele with a high standard of customer service, advice, quality products & installation.

Skills and Experiences

• Customer Service 
• Strong verbal and written communication skills
• High Level of accuracy and attention to detail
• Proven ability to adapt and learn quickly

Responsibilities will include, but not limited to:

• Answer and screen calls in a timely and professional manner, forward calls to appropriate staff members if required
• Create job cards from phone and email service queries and pass onto the Service Manager
• Create lead / quote cards from phone and email queries and pass onto the estimators
• Meet and greet clients and visitors in a warm and friendly manner.
• Receive payments & issue receipts
• Receive quote acceptances and convert to jobs, create job packs if required, pass on to relevant salesperson
• Collate delivery dockets with invoices as required Input all purchasing invoices & credit notes
• Monthly reporting
• General housekeeping of reception area to maintain a clean and tidy manner at all times
• Other ad-hoc administration duties as required.

If this sounds like you APPLY NOW!